Frequently Asked Questions
Everything you need to know about shopping with JVN.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
JVN accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How do I contact customer support?
Our dedicated support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the 'Contact Us' form on our website or by emailing support@jvn.com.